Privacy Policy

Thank you for visiting our website.

This website www.dearmother.com.au is owned and operated by Dear Mother 25454192247.

If you have any questions or need further information, please contact: Jill Thomas - [email protected]

This document sets out our Privacy Policy. It describes how we collect and manage your personal information when you interact with this site. Dear Mother takes this responsibility very seriously. If you have any questions or concerns about how your personal information is being handled, please do not hesitate to contact us. We choose to voluntarily comply with the Australian Privacy Principles set out in the Privacy Act 1988 (Cth) (Privacy Act).

Personal Information

If you engage with us via this website, or choose to become our client we may ask to collect the following kinds of personal information from you, including:

Your name, address, phone number and email address

The country that you live in

Your opinion about future topics, products or services that may interest you

Information that allows us to tailor my content to your needs when you sign up for one of our webinars or promotional events

With your consent, we may collect your IP address, and information about your browsing history to help us improve the usability and appeal of our website.

Collection and Use

We may collect your personal information by various means including:

An opt-in form for our mailing list

When you email us

Newsletter subscriptionSign up for seminars, webinars, eventsRequest for testimonialsClient engagement

Automatically, through the use of cookies

We use this information to:

Respond to your enquiries

Provide you with relevant news and updates about our services

To help other people understand our services better

To improve our products and services

To provide more relevant information

To provide news about developments in the health industry

We will only collect your personal information:

With your full awareness and consent, such as when you email us, tick a checkbox or fill in a form to provide us with information

If we need it to provide you with information or services that you request

If we are legally required to collect it

For necessary administrative processes if you become our client

If we believe that we can demonstrate a legitimate interest in using your data for marketing purposes, although we will always give you a choice to opt out

Sensitive Information

We understand that some personal information is particularly sensitive, and that you are trusting us to keep this information confidential. We will only collect sensitive information by methods that are reasonably secure, such as:

Through our intake form when you book an appointment

In a zoom consultation or face to face

When you send us information in an email

The reason why we collect this information is:

So that we can provide you with the services you have contracted for

To ensure that we are providing you with the most appropriate services

The sensitive information we ask you to provide for this purpose may include:

Complete health and medical history within consultations

We are committed to securely storing and handling your sensitive information.

Sensitive information is stored on a password protected computer. Only we may access sensitive material. We do not store sensitive information online or in the cloud.

Sensitive information may be collected from children under the age of 18 under the following circumstances:

In the presence of their parents

With their parent or guardian’s full consent

All information collected from minors is securely stored in accordance with this privacy policy.

All archived sensitive information is securely destroyed after 7 years. You may choose not to provide us with your sensitive information. However, if you choose not to be completely honest with us, we may not be able to provide you with the services that you request. As a Naturopath we are legally required to identify our clients by collecting their name and address, and failure to provide this information means we cannot offer our services to you.

Disclosure of Information

Reasons why we may disclose your information include:

Where disclosure is necessary to carry out instructions

To provide you with the services you have requested

To send you products that you have purchased

When using support services including VA’s

In order to do this, we may share some relevant information - on a strictly need to know basis - with:

Our virtual assistant (VA)

Australia Post or courier companies

Employee’s Third party providers including: archiving, auditing, accounting, legal, business consultant, website, technology services

We will also disclose your information if required by law to do so or in circumstances permitted by the Privacy Act – for example, where we have reasonable grounds to suspect that unlawful activity, or misconduct of a serious nature, that relates to our functions or activities has been, is being or may be engaged in, and in response to a subpoena, discovery request or a court order.If you have any concerns regarding the disclosure of your information in this context, please do not hesitate to get in touch with us to discuss this personally.We will use all reasonable means to protect the confidentiality of your information while in our possession or control. We will not knowingly share any of your information with any third party other than the service providers who assist us in providing the information and/or services we are providing to you. To the extent that we do share your information with a service provider, we would only do so if that party has agreed to comply with our privacy standards or we are satisfied that the service provider has a suitably protective policy of their own. Some of our service providers may be overseas and may not be subject to Australian Privacy Laws or compliant with GDPR. Please contact us if you have any concerns about the potential disclosure of your information. Please also see the section on Security below.

Security

We take reasonable physical, technical and administrative safeguards to protect your information from misuse, interference, loss, and unauthorised access, modification and disclosure.We manage risks to your information by:

Storing files securely

Ensuring that only key personnel have access to sensitive information

Releasing information to service providers on a strictly need-to-know basis

Conducting regular audits of our security systems

As mentioned above, your information may also be stored with a third-party provider, where it will be managed under their security policy.

Cookies and Google Analytics

Cookies are small text files that are commonly used by websites to improve a user’s experience, collect statistics or marketing information and provide access to secure areas. You can choose to configure your browser settings not to accept cookies but this may interfere with the functioning of this website.Our website uses the following cookies:

Analytical cookies from our website provider tracking how my website is used

Access to Information

You can contact us to access, correct or update your personal information at any time. Unless we are subject to a confidentiality obligation or some other restriction on giving access to the information which permits us to refuse you access under the Privacy Act, and we believe there is a valid reason for doing so, we will endeavour to make your information available you within 30 days.

Complaints

If a breach of this Privacy Policy occurs, or if you wish to a request a change to your personal information, you may contact us by sending an email outlining your concerns to me at [email protected].au If you are not satisfied with our response to your complaint, you may seek a review by contacting:

The Office of the Australian Information Commissioner using the information available at http://www.oaic.gov.au/privacy/privacy-complaints.The health ombudsman in your state or territory.

Notification of Change

If we decide to change our Privacy Policy, we will post a copy of the revised policy on our website.

Notification of Breach

If we have reason to suspect that a serious data breach has occurred and that this may result in harm or loss to you, we will immediately assess the situation and take appropriate remedial action. If we still believe that you are at risk, we will notify the Office of the Information Commissioner and either notify you directly, or if that is not possible, publicise a notification of the breach on this website.