Website Terms & Conditions

Welcome to our website. This website, www.dearmother.com.au is owned and operated by Dear Mother 25454192247 If you have any questions or need further information, please contact: Jill ThomasThis document sets out the Terms and Conditions you need to be aware of when using this website. Please take a moment to read them, as they set out your important rights and obligations and Dear Mother about making sure we both know where we stand. When you visit this website, use our services or purchase our products, you agree that you are over the age of 18 and willing to be bound by these Terms and Conditions. If you don’t accept this agreement, you should not continue to visit this website or purchase from us. These terms may be changed or modified from time to time. Please check back regularly to ensure you are aware of any changes.There may be additional specific terms of service provided to you in relation to our services and products. If there is any inconsistency between this document and those specific terms of service, this document is overruled to the extent of the inconsistency. All products and services advertised on this website are offered in compliance with Australian Consumer Law.

LIABILITY DISCLAIMER

Naturopathy is a holistic approach to health and disease. Modalities used within consultations may, but may not be limited to nutrition, lifestyle recommendations, herbal medicine, iridology, homeopathy and flower essences. It is understood that Jill Thomas is a naturopath and treatment will involve naturopathic principles. Jill Thomas is not a medical practitioner and is unable to provide diagnosis or cure any medication conditions or illnesses. We do not provide guarantees, even if success has been experienced with another client with a similar condition. As a naturopath, it is my duty of care to ask specific questions to ensure treatment is suitable and safe for the client. If you withhold information such as health conditions, allergy, pregnancy, medication or other supplementation, changes in medication once treatment had commenced or anything alike, it is not our responsibility if adverse reaction occurs. If, for whatever reason you may not have provided accurate information during consultation, please contact us immediately.It is understood that you are accepting or rejecting this care of your own will. Please be aware that the information provided on the website or social media sites is general information, it is always recommended to work with a qualified practitioner to ensure personalised care and you can obtain specialised advice tailored to your individual needs. Any testimonials displayed are based on previous client experiences and do not provide a guaranteed outcome.

PRODUCTS AND SERVICES

We offer a complete money back guarantee if you are unsatisfied with services. You must contact us within 7 days of the consultation to express your disservice. This applies for consultation cost only, not for products or supplements.We will not provide refunds or exchange of products or supplements if; you change your mind after purchase, you find a similar product or supplement advertised elsewhere for a difference price or it is apparent you have used or stored the product different to instruction supplied. Return of products will be granted in situations where the product is faulty.All testing services are provided by a third party and are non-refundable. All testing must be conducted within the time frame stipulated by the third party.

BOOKINGS, RESCHEDULING AND CANCELLATION

In order to confirm your appointment, you will be sent an email via the email provided.We have a 48-hour cancellation policy. Cancellation within 48 hours will result in you being charged the full amount of the consultation. Occasionally, unforeseen events arise and we may need to cancel or reschedule your appointment, these may be, but are not limited to practitioner illness or events out of our control. If these instances we will endeavour to reschedule at a time that suits both parties, or cancel providing all monies paid.

Website Content Disclaimer

On this website you will find blog posts, articles, guides, instructions, courses, and hints and tips on health and wellbeing. This information is provided solely for education around health and wellbeing.Content PolicyWe take lots of care to provide valuable information but we cannot be responsible for the use that you make of that information.Please be aware that the generalised health information we provide is not a substitute for specialist health advice tailored to your individual circumstances.There is no professional relationship formed by your visit to our website unless you explicitly choose to work with us by purchasing our services or products.Any testimonials or promised results we may display on this website are based on our experience and those of our previous clients. They are not guarantees that anyone else will achieve the same results.While we take all reasonable care to ensure that the information, we provide is accurate, relevant and up-to-date, we make no guarantees in this regard and disclaim any legal liability for any inaccuracy, incompleteness or error. If you find something that seems problematic, it would be very helpful if you let us know!We may modify the content provided on this website or in any courses, at any time, including altering or deleting it without notice.Visitor ResponsibilitiesAlways seek the guidance of your qualified health practitioner with any questions you may have regarding your health or medical condition. DownloadsWhilst we take every care to ensure our content is safe, we are not responsible for viruses, other technologically harmful material or any other damage which might occur as a result of downloading material from our site. It is the visitor’s responsibility to maintain adequate and up to date Internet security.External LinksWe have no control over and are not responsible for the content of any external sites that may be linked.

Disclaimer for Services and Products

There are a number of ways you may choose to work with us that are available to purchase or book through our website. The terms and conditions in this document apply to all of our services and products unless alternative terms are explicitly stated. We offer:

Naturopathic and Nutritional services including consultations, courses, e-books and free information, and products including supplements, health products and vibrational essence therapy.

The intention of our offering is to educate and empower you to make decisions towards your health. Our Qualifications and ResponsibilityMaster of Women's Health Medicine and Bachelor of Health Science (Naturopathy). In our offerings, it is our responsibility to have competency within continued professional development and maintain registration within professional associations. As well as keeping up with the latest research, and taking all reasonable care and due diligence, committing to best practice, in order to fulfill our responsibility as a practitioner, to you.Your ResponsibilityBy committing to purchasing our offerings or products, you understand that you are voluntarily consenting to receive Naturopathic and Nutritional advice, and that our advice does not constitute medical advice or treatment. You also agree that you will not adjust prescribed supplements or medications, or contravene medical advice during the course of your protocol without consent from your medical practitioner.Important InformationYou agree to seek medical advice regarding diagnosis and treatment for any medical conditions.If any concerns should arise, you should seek advice from your health professional. Waiver of LiabilityWe do not make any guarantees or warranties about the accuracy of any material displayed on this website, with the exception of any non-excludable consumer guarantees and other consumer protection provisions set out in the Australian Consumer Law. We are human and errors creep in despite the best of intentions. If you see something that doesn’t seem right, please let us know. While we make all reasonable efforts to ensure that our services and products meet with the highest standards of best practice, if something does go wrong that is not a direct result of our negligence, misrepresentation or deliberate fault, you agree that, to the fullest extent permitted by law, we will not be liable for any damages whatsoever, including but without limitation to any direct, indirect, special, consequential, punitive or incidental damages, or damages for loss of use, profits, data or other intangibles, damage to goodwill or reputation, or the cost of procurement of substitute goods and services, arising out of or related to the use, inability to use, performance or failures of our website, any products or services purchased through it, or any material posted on it, irrespective of whether such damages were foreseeable or arise in contract, tort, equity, restitution, by statute, at common law or otherwise.

Intellectual Property

CopyrightThe content of this website and in all our courses and products, is protected by copyright laws and treaties around the world, with all rights reserved. You may not copy or reproduce any part of our content without our written consent.Commercial exploitation of our content in any way that competes with our business is strictly prohibited. You are welcome to share blog posts or other publicly available content through social media, but you must provide a link back to this website. You may link to our home page, provided you do so in a way that is fair and legal and does not damage our reputation or take advantage of it, but you must not establish a link in such a way as to suggest any form of association, approval or endorsement on our part where none exists. If you are a student participating in our training, course content may be printed or downloaded to a local hard disk for your personal and non-commercial use only. You must not provide extracts of any course content to anyone else under any circumstances.

Payment Terms

Credit card, bank card, Apple Pay, PayPal, AfterPay.Appointment PoliciesIf you miss or cancel an appointment inside 48 hours, 100% of the consultation fee will be charged.

Consumer Guarantees

If you feel that there is a problem with our services, please let us know within 48 hours. We are keen to understand what has gone wrong if you are unhappy so that we can address your concerns and try to find a mutually acceptable solution. We take out obligations under Australian Consumer Law seriously and will do our best to address any issues that arise. However, even if there is a major problem, our liability is strictly limited to:

Replacing the goods or providing the services again; orIf we are unable to do so within a reasonable time, paying the cost of having the relevant goods or services supplied to you again.

Respectful Communication

We reserve the right to delete any comments on our website or social media accounts which are rude, offensive or which we deem to be unacceptable.

Dispute Resolution & Jurisdiction

If either of us have any concerns arising out of these terms, your use of our website or our provision of products or services, we agree that we shall communicate with the intention of making a genuine effort to seek a win/win solution and resolve any dispute by negotiation and discussion.All information exchanged during this negotiation process or any subsequent dispute resolution process, shall be regarded as “without prejudice” communications for the purpose of settlement negotiations and shall be treated as confidential by everyone involved and their representatives, unless otherwise required by law. However, evidence that is independently admissible or discoverable shall not be rendered inadmissible or non-discoverable by virtue of its use during the dispute resolution process.]If we are unable to resolve a dispute by negotiation and discussion, you may access the complaints procedure offered by NHAA here: www.nhaa.org.auEveryone involved in the dispute agrees that they will not publicly or privately disparage any other party or anyone associated with them, and will act in good faith to refrain from any conduct or communication which might reasonably be expected to interfere with any other party’s business or personal interests.This agreement is subject to the governing law of New South Wales. Regardless of where you live in the world, you irrevocably agree that if the dispute resolution processes fail, the courts of New South Wales and the Commonwealth of Australia, will have exclusive jurisdiction.