Welcome to our website. This website, www.dearmother.com.au  is owned and operated by Dear Mother [25 454 192 247]

If you have any questions or need further information, please contact:
Jill Richardson on 0429593102 or via email at [email protected]

This document sets out the Terms and Conditions you need to be aware of when using this website. Please take a moment to read them, as they set out your important rights and obligations and Dear Mother about making sure we both know where we stand.

When you visit this website, use our services or purchase our products, you agree that you are over the age of 18 and willing to be bound by these Terms and Conditions. If you don’t accept this agreement, you should not continue to visit this website or purchase from us.

These terms may be changed or modified from time to time. Please check back regularly to ensure you are aware of any changes.

There may be additional specific terms of service provided to you in relation to our services and products. If there is any inconsistency between this document and those specific terms of service, this document is overruled to the extent of the inconsistency.

All products and services advertised on this website are offered in compliance with Australian Consumer Law.

Website Content Disclaimer

On this website you will find blog posts, articles, guides, instructions, courses, and hints and tips on health and wellbeing. This information is provided solely for education around health and wellbeing.

Content Policy

We take lots of care to provide valuable information but we cannot be responsible for the use that you make of that information.

Please be aware that the generalised health information we provide is not a substitute for specialist health advice tailored to your individual circumstances.

There is no professional relationship formed by your visit to our website unless you explicitly choose to work with us by purchasing our services or products.

Any testimonials or promised results we may display on this website are based on our experience and those of our previous clients. They are not guarantees that anyone else will achieve the same results.

While we take all reasonable care to ensure that the information, we provide is accurate, relevant and up-to-date, we make no guarantees in this regard and disclaim any legal liability for any inaccuracy, incompleteness or error. If you find something that seems problematic, it would be very helpful if you let us know!

We may modify the content provided on this website or in any courses, at any time, including altering or deleting it without notice.

Visitor Responsibilities

Always seek the guidance of your qualified health practitioner with any questions you may have regarding your health or medical condition.

Downloads

Whilst we take every care to ensure our content is safe, we are not responsible for viruses, other technologically harmful material or any other damage which might occur as a result of downloading material from our site. It is the visitor’s responsibility to maintain adequate and up to date Internet security.

External Links

We have no control over and are not responsible for the content of any external sites that may be linked.

Disclaimer for Services and Products

There are a number of ways you may choose to work with us that are available to purchase or book through our website. The terms and conditions in this document apply to all of our  services and products unless alternative terms are explicitly stated.

We offer:

Naturopathic and Nutritional services including consultations, courses, e-books and free information, and products including supplements, health products and vibrational essence therapy.

The intention of our offering is to educate and empower you to make decisions towards your health.

Our Qualifications and Responsibility

Master of Women's Health Medicine and Bachelor of Health Science (Naturopathy).

In our offerings, it is our responsibility to have competency within continued professional development and maintain registration within professional associations. As well as keeping up with the latest research, and taking all reasonable care and due diligence, committing to best practice, in order to fulfill our responsibility as a practitioner, to you.

Your Responsibility

By committing to purchasing our offerings or products, you understand that you are voluntarily consenting to receive Naturopathic and Nutritional advice, and that our advice does not constitute medical advice or treatment. You also agree that you will not adjust prescribed supplements or medications, or contravene medical advice during the course of your protocol without consent from your medical practitioner.

Important Information

You agree to seek medical advice regarding diagnosis and treatment for any medical conditions.

If any concerns should arise, you should seek advice from your health professional.

Waiver of Liability

We do not make any guarantees or warranties about the accuracy of any material displayed on this website, with the exception of any non-excludable consumer guarantees and other consumer protection provisions set out in the Australian Consumer Law.

We are human and errors creep in despite the best of intentions. If you see something that doesn’t seem right, please let us know.

While we make all reasonable efforts to ensure that our services and products meet with the highest standards of best practice, if something does go wrong that is not a direct result of our negligence, misrepresentation or deliberate fault, you agree that, to the fullest extent permitted by law, we will not be liable for any damages whatsoever, including but without limitation to any direct, indirect, special, consequential, punitive or incidental damages, or damages for loss of use, profits, data or other intangibles, damage to goodwill or reputation, or the cost of procurement of substitute goods and services, arising out of or related to the use, inability to use, performance or failures of our website, any products or services purchased through it, or any material posted on it, irrespective of whether such damages were foreseeable or arise in contract, tort, equity, restitution, by statute, at common law or otherwise.

INTELLECTUAL PROPERTY

Copyright

The content of this website and in all our courses and products, is protected by copyright laws and treaties around the world, with all rights reserved.

You may not copy or reproduce any part of our content without our written consent.

Commercial exploitation of our content in any way that competes with our business is strictly prohibited.

You are welcome to share blog posts or other publicly available content through social media, but you must provide a link back to this website.

You may link to our home page, provided you do so in a way that is fair and legal and does not damage our reputation or take advantage of it, but you must not establish a link in such a way as to suggest any form of association, approval or endorsement on our part where none exists.

If you are a student participating in our training, course content may be printed or downloaded to a local hard disk for your personal and non-commercial use only. You must not provide extracts of any course content to anyone else under any circumstances.

Payment Terms

Credit card, bank card, Apple Pay, PayPal, AfterPay,

We do not record or store any account details.

Appointment Policies

If you miss or cancel an appointment inside 48 hours, 50% of the consultation fee will be charged.

Refund Policy & Consumer Guarantees

No refunds for change of mind, so clients are encouraged to consider carefully whether a purchase is right for them before they make their payment.

If you feel that there is a problem with our services, please let us know within 48 hours. We are keen to understand what has gone wrong if you are unhappy so that we can address your concerns and try to find a mutually acceptable solution.

We take out obligations under Australian Consumer Law seriously and will do our best to address any issues that arise. However, even if there is a major problem, our liability is strictly limited to:

• Replacing the goods or providing the services again; or

• If we are unable to do so within a reasonable time, paying the cost of having the relevant goods or services supplied to you again.

Shipping

You understand and agree

• It is your obligation to enter the correct delivery address details at the time of ordering.

• If your goods are returned because an incorrect address was provided you will be required to pay shipping and insurance costs to the correct address prior to the release of your item/s.

• The majority of inventory Items will be posted within 3 business days of receiving cleared funds.

• It is your responsibility to inform us promptly (within 5 business days) if an order does not arrive, by emailing [email protected]

Promotional Periods

During public holidays and promotional periods, for example, Christmas and Mother’s Day, delivery times may be extended.

Domestic Shipping

We use Australia Post and selected couriers for all domestic shipping.

Domestic shipping charges are a Flat Rate of $10.00 for standard postage and $15.00 for express postage.

You have the option to choose a different delivery address than your billing address.

For domestic shipping, please allow up to 10 business days after despatch for delivery Australia wide depending on your location.

You may provide a residential address or PO Box Number.

Shipping Costs for Returns

• If a product you purchased fails to meet one or more Consumer Guarantees under the Australian Consumer Law, we will pay for the costs of shipping the product (the "Returned Product") back to us and any shipping costs to send a replacement product to you.

• If the Returned Product is easily returned or posted with minimal effort or expense, then it is your responsibility to organise the Returned Product to be returned to us.

• If the Returned Product is approved as eligible for a repair, replacement or refund under the terms of this Policy (including under the Australian Consumer Law), then reasonable postage, shipping or transportation costs of the Returned Product will be reimbursed by us at our discretion.

• If the Returned Product is too large or heavy, or difficult to be returned by you, and we believe it to be eligible for a repair, replacement or refund under the terms of this Policy (including under the Australian Consumer Law), then postage, shipping, transportation or collection of the Returned Product, will reimburse you at our cost.

• If we organise and pay for the inspection, postage, shipping, transportation or collection of a Returned Product, and upon receipt by us, the Returned Product is determined to be ineligible for repair, replacement or refund under the terms of this Policy (including under the Australian Consumer Law), then you will be liable for and required to pay the costs of any inspection, postage, shipping, transportation or collection of the Returned Product incurred by us.

Respectful Communication

We reserve the right to delete any comments on our website or social media accounts which are rude, offensive or which we deem to be unacceptable.

Dispute Resolution & Jurisdiction

(i)             If either of us have any concerns arising out of these terms, your use of our website or our provision of products or services, we agree that we shall communicate with the intention of making a genuine effort to seek a win/win solution and resolve any dispute by negotiation and discussion.

(ii)           All information exchanged during this negotiation process or any subsequent dispute resolution process, shall be regarded as “without prejudice” communications for the purpose of settlement negotiations and shall be treated as confidential by everyone involved and their representatives, unless otherwise required by law. However, evidence that is independently admissible or discoverable shall not be rendered inadmissible or non-discoverable by virtue of its use during the dispute resolution process.]

(iii)         If we are unable to resolve a dispute by negotiation and discussion, you may access the complaints procedure offered by NHAA here: www.nhaa.org.au

(iv)          Everyone involved in the dispute agrees that they will not publicly or privately disparage any other party or anyone associated with them, and will act in good faith to refrain from any conduct or communication which might reasonably be expected to interfere with any other party’s business or personal interests.

(v)           This agreement is subject to the governing law of New South Wales. Regardless of where you live in the world, you irrevocably agree that if the dispute resolution processes fail, the courts of New South Wales and the Commonwealth of Australia, will have exclusive jurisdiction.